Back to Portfolio MARICEE SEDILLA

GoHighLevel / CRM Automation

Glow Haven
Spa & Salon

A sample GoHighLevel customer journey system featuring lead capture, appointment booking, automated email reminders, CRM pipeline management, review requests, rebooking follow-ups, and long-term nurture workflows.

Explore the project

01 / Project Overview

A CONNECTED CUSTOMER JOURNEY.

The Glow Haven system brings the customer journey into one connected GoHighLevel setup—from a visitor’s first enquiry to booking, reminders, follow-up, feedback, and rebooking.

  • Lead capture and appointment booking
  • CRM pipeline management
  • Automated reminders and recovery
  • Reviews, rebooking, and nurture

02 / Customer Entry Points

LANDING PAGE &
BOOKING PAGE.

Designed to guide prospective clients from interest to a confirmed appointment with a clear, focused flow.

01 Landing Page
02 Booking Page

03 / CRM Pipeline

LEADS, ORGANIZED.

A visual pipeline keeps each opportunity visible as it moves through the salon’s customer journey.

03 CRM Opportunity Pipeline

04 / Workflow Overview

ONE CONNECTED SYSTEM.

Seven focused automations work together to support the customer before, during, and after each appointment.

04 Complete Workflow Overview

05 / Individual Automation Workflows

AUTOMATION,
STEP BY STEP.

Each workflow handles a specific stage of the customer experience while keeping communication timely and consistent.

01 New Enquiry
02 Booking Confirmation & Reminders
03 No-Show Recovery
04 Completed Appointment
05 Review Request
06 Rebooking Follow-Up
07 Long-Term Nurture

06 / Email Marketing Template

ON-BRAND FOLLOW-UP.

A polished email template keeps automated communication useful, recognizable, and aligned with the Glow Haven experience.

06 Email Marketing Template

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